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How playtana Handles Your Personal Information

This privacy policy tells you exactly what information we collect when you create an account, make a deposit via PayPal, Venmo, or Play+, and use our mobile lobby.

Account data transparencyPayPal, Venmo, Play+ payment contextMobile-session data coveredUS-based account rightsContact path always open
playtana How playtana Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Retain Your Information

Account Security Your account uses SSL encryption on every session, whether you're logging in on mobile or desktop. Password resets trigger a verification step sent to your registered email or phone number.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can manage non-essential cookies from the cookie banner or your account settings.
Data Retention We retain account and transaction records for as long as required by applicable state law and our operating obligations. When your account is closed, we delete non-required data within 90 days.
Your Access Rights You can request a copy of the personal data we hold on you at any time. Submit that request through live chat or the privacy email address, and we will fulfil it within the period state law allows.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Privacy Team Send a written data request or deletion ask to our privacy inbox. We respond to all privacy emails, and you will receive a confirmation within two business days.
Live Chat in Account Open the chat icon in your account dashboard to reach support directly. For data-access questions, choose the Privacy option from the chat menu to route your message correctly.
Account Settings Page Some data preferences — like marketing email opt-out and cookie settings — can be adjusted directly from your account settings page without contacting support at all.

Common Questions About Your Privacy at playtana

These are the questions we hear most often about data, cookies, payment privacy, and account rights. If something isn't covered here, our live chat privacy option connects you with a team member who can answer directly.

No. PayPal and Venmo transaction references are used only to match your deposit to your account wallet. We do not share payment identifiers with third parties for marketing or any unrelated purpose.

Yes. Submit a deletion request through live chat or our privacy email. We will remove data we are not legally required to retain, and we will confirm in writing when the process is complete.

State law requires us to confirm you are in an eligible state before real-money play begins. That location check runs at login on mobile and desktop and is not stored beyond the session.

Session cookies keep you logged in during your visit. Preference cookies remember lobby settings like your favorite game category. You can turn off non-essential cookies from account settings at any time.

We keep transaction and identity records for as long as state law requires. Non-required data is deleted within 90 days of account closure, and we will confirm deletion if you request it in writing.

Reach out through the live chat privacy option in your account or email our privacy team directly. We treat every data concern seriously and will respond within two business days with next steps.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.